Terms of service

Warranty & Terms

At Nore Jewelry, we believe in complete transparency with our clients. Below is an overview of our policies regarding care, damage, deposits, and warranty coverage.

Types of Damage

Incidental Wear & Tear

Minor wear can occur naturally over time with regular use. This may include, but is not limited to:

Light scratches or dents in metal
Small stone chips
Missing pavé stones
Loose prongs
Rhodium plating fading
Slight head tilting
Minor band reshaping

These types of changes are common with everyday wear and can usually be repaired.

Purposeful or Excessive Damage

Major damage caused by improper care or excessive force is not covered under warranty. Examples may include:

Severely misshapen bands
Broken or severed bands or settings
Broken prongs
Damage requiring a full setting recast

To protect your jewelry, we recommend removing your piece during:

Sleeping
Working out or sports activities
Showering, swimming, or water activities
Manual labor or strenuous tasks
Contact with chemicals, cleaning solutions, or harsh environments

Following these precautions will help maintain the beauty and longevity of your piece.

Hold & Deposit Agreement

This agreement outlines the terms under which Nore Jewelry (“the Company”) may hold an in-stock stone or jewelry item (“the Item”) for a client (“Client”).

By submitting a deposit, the Client agrees to the following terms.

Hold Periods

Nore Jewelry offers a complimentary 24–48 hour hold on all in-stock stones.
Stones sourced specifically for a client cannot be placed on hold.
A 20% deposit allows the Company to hold the item for:
- Up to 7 days, or
- Up to 14 days for high-value pieces, at the Company’s discretion.

Deposit Terms

If the Client completes the purchase, the deposit will be applied toward the final balance.
If the Client decides not to proceed, the deposit is refundable minus a $50 restocking fee.
If the hold period expires and the Client does not provide a decision or becomes unresponsive:
- The full deposit converts to non-refundable store credit.

Store credit does not extend or restart the hold period.

Client Responsibilities

The Client agrees to:

Provide accurate contact information
Communicate a final decision within the agreed hold period

Company Discretion

Nore Jewelry reserves the right to decline, limit, or extend a hold based on demand, item value, or other internal considerations.

Our Warranty

Phase One: 1 Year Unlimited Coverage

For the first year after delivery, Nore Jewelry provides complimentary repair services for issues related to normal wear and tear.

This coverage excludes damage caused by purposeful or excessive misuse.

The warranty period begins on the date the piece is received by the purchaser.

Phase Two: Lifetime Repairs at Cost

After the first year, Nore Jewelry will continue to service your piece for life at cost.

“At cost” means you pay only the actual repair cost, with no additional markup or profit added by us.

This phase begins immediately after the 1-year unlimited warranty period expires.

Warranty Limitations

Any repair, resizing, or modification performed by an outside jeweler will void the Nore Jewelry warranty. This policy exists because external work may affect the integrity of the setting or stones, and we cannot guarantee the workmanship of third parties.

Our team is always happy to assist with repairs. If you need support, please contact us at:

orvelle.designs@gmail.com